Featured Books, eBooks & Tools
Available to Nursing students through Clinicalkey
- Patient & Person: Interpersonal Skills in Nursing, Jane Stein-Parbury, 2017
- Communication in Nursing, Balzer-Riley, 2016
- Interpersonal Relationships, Arnold, 2015
Clinicalkey titles also available in the Library
- Patient & Person: Interpersonal Skills in Nursing, Jane Stein-Parbury, 2017
- Communication in Nursing, Balzer-Riley, 2016
- Interpersonal Relationships, Arnold, 2015
Some other relevant library titles
- Communication and interpersonal skills for nurses, Shirley Bach
- Communication in nursing, Julia Riley
- A guide for international nursing students in Australia and New Zealand, M. Bernadette Hally
- Therapeutic communication for health care professionals, Carol Tamparo
- Conflict resolution for the helping professions, Allan Barsky
Some relevant streaming videos
- Communication skills for nurses
- Communication and culture
- Aged care communication with colleagues
- Aged care communicating with family and carers
- Team building for nurses
Documentation
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Communicating for Safety Standard - Australian Commission on Safety and Quality in Healthcare The Communicating for Safety Standard aims to ensure timely, purpose-driven and effective communication and documentation that support continuous, coordinated and safe care for patients.
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Nursing Documentation Principles Documentation provides evidence of care and is an important professional and medico legal requirement of nursing practice.
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Nursing Documentation Principles - Royal Children's Hospital Nursing documentation is essential for good clinical communication. Appropriate documentation provides an accurate reflection of nursing assessments, changes in clinical state, care provided and pertinent patient information to support the multidisciplinary team to deliver great care. Documentation provides evidence of care and is an important professional and medico legal requirement of nursing practice.
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Record Keeping and Documentation An accurate written record detailing all aspects of patient monitoring is important, not only because it forms an integral part of the of the provision of care or nursing management of the patient, but because it also contributes to the circulation of information amongst the different teams involved in the patient’s treatment or care.
Nursing Clinical Handover and iSoBAR
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Clinical Handover: "Death of the Scary Handover"This video from Metro South Health illustrates a not-so-great and then a much better bedside handover.
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Communication at clinical handoverAustralian Commission on Safety and Quality in Healthcare Standards : Structured clinical handover has been shown to reduce communication errors within and between health service organisations, and to improve patient safety and care, because critical information is more likely to be accurately transferred and acted on.
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Correct Clinical HandoverThis video is a training tool developed at Liverpool Hospital to show correct clinical handover.
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Implementation Toolkit for Clinical Handover ImprovementNSQHS Standards Icon 6 - Communicating for Safety - The Toolkit comprises a range of project management tools and resources to assist with clinical handover improvement and has been adapted for use in all healthcare settings.
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In Safe Hands - iSoBAR Case Study 1Video produced by the Australian Commission for Safety and Quality Healthcare.
ACSQHC -
In Safe HandsIn Safe Hands Video -- improving clinical handover in Australia using iSoBAR as the structured communication tool
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iSoBAR — a concept and handover checklist: the National Clinical Handover InitiativeArticle from Medical Journal of Australia. Published online: 1 June 2009
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What is ISBAR?This video is provided for Nursing Students at CQUniversity Australia.
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Handing over to safetyArticle from: Australian Nursing Journal(Vol. 12, Issue 9) Publisher: Australian Nursing & Midwifery Federation. 2005
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Patient-clinician communication in hospitals: Communicating for safety at transitions of careAustralian Commission on Safety and Quality in Health Care PDF - Communication errors are a major contributing factor in hospital sentinel events,and are the most commonly cited underlying cause of complaints about the Australian health care system.
Three Book Gallery Aged/Diversity
Conflict Management
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Caring for a Person who is Aggressive or Violent This resource provides an overview of suggestions for responding to aggression or violence, regardless of whether the behaviour presents in the context of mental illness or not.
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Conflict Management in Health Care: Understanding the Nature of Conflict - Clickview Video Conflict, it occurs in any workplace, and always needs to be carefully managed. In many ways, there is a greater potential for conflict to occur in an aged care environment than in a number of other workplaces.
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De-escalating anger: a new model for practice The LOWLINE approach to de-escalating anger draws on established principles in communication and empathetic listening, and can help to resolve difficult situations
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Effective Patient Communication – Managing Difficult Patients Impaired communication with difficult patients can lead to a vicious cycle of attacks and counteracts. You may inadvertently direct negative actions towards the patient, who in turn, may feel abandoned. This creates an ongoing cycle of poor communication. Effective communication is vital to breaking this cycle and moving toward solution focused actions.
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Practical Strategies for Resolving Conflict Through various dramatised scenarios, this programme looks at a range of typical situations in an aged care environment where conflict between people occurs. In each case, several potential responses to the situation are examined and conclusions drawn about the most effective and appropriate ways to deal with them.
Websites
Websites
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Australian & Aotearoa New Zealand Communication Association (ANZCA) ANZCA members are engaged in research, education and public debate in the fields of Communication and Media Studies. We are a premier academic association with a diversity of members, shaping important scholarship for the next generation of educators and researchers.
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Australian Commission on Safety and Quality in Healthcare - Communication The Commission works in partnership with patients, carers, clinicians, the Australian, state and territory health systems, the private sector, managers and healthcare organisations to achieve a safe, high-quality and sustainable health system.